updated 11:35 AM EDT, Mon July 9, 2012
STORY HIGHLIGHTS
- Booking a quiet, comfortable room is especially important for business travelers
- Avoid rooms near an indoor pool or an elevator lobby or those above a public gathering space
- Ask about major events going on in the hotel at the time of your stay
Yes, a bad hotel room can
ruin anyone's trip, but when you're traveling on business, the stakes
are even higher. If it's not up to par or presents too many
distractions, you may not be able to finish that big presentation or you
might not be rested enough for that important client meeting.
To help you avoid these
pitfalls, we consulted with Doug Peckham, who, after an extensive career
working in hotels and resorts from Philadelphia to Puerto Rico, now
oversees the stately Stoneleigh Hotel & Spa
in Dallas. Located just minutes from the offices of major corporations
such as Cinemark, Merrill Lynch and Southwest Airlines, the historic
Stoneleigh attracts a significant business clientele, and Peckham knows
just what those travelers need.
"A failed business trip
may result in no less than a threat to job security," said Peckham, "so
it's important to do a bit of research prior to committing to your hotel
selection."
He shares his thoughts on
how you can get the right room in the right hotel and avoid sabotaging
your trip before it even starts:
As a general rule, what rooms in a hotel should business travelers avoid?
-- Rooms near an indoor
pool, especially at hotels with rooms that surround an internal atrium.
Unless you enjoy the permeating aroma of chlorine in your room, avoid
this location.
-- Rooms near the
elevator lobby on each floor. Not only is there a lot of guest traffic,
room service delivery, etc., the noise from the elevator machinery
itself can be constant and annoying.
-- Be careful about rooms
assigned on the second floor or the floor just below the top floor of
the hotel. If there are public or event rooms located immediately below
or above you, you may find yourself "attending" a loud, late-night party
lasting until the wee hours of the morning. It's not a great way to
wake up refreshed and ready to accomplish the next day's business tasks.
-- Smoking rooms.
Although smoking rooms are becoming more rare, it can be annoying to
find yourself in a smoking room if you check in late and they are the
only rooms available. Another potential pitfall to avoid are rooms in a
hotel recently converted to nonsmoking. The lingering smoke can permeate
every fabric and is very difficult to eradicate. Be ready to point this
out to the front desk staff and request an alternate room if available
or have the hotel provide an air cleaner unit, which many hotels have on
hand unbeknownst to guests.
-- Beware of hotels that
allow pets. Although it is trendy for high-end and boutique hotels to
accommodate travelers with pets, the wear and tear on furnishings, as
well as the pet dander and pet accidents, can quickly destroy a room.
And you don't want to attend your next business meeting in a suit
covered with pet hair.
What questions should a business traveler ask to getting the best room?
-- Are there any
conferences or conventions taking place at the same time as my stay?
Groups that take up a large portion of the hotel typically overwhelm the
facilities and reduce the quality and levels of service for the
individual traveler.
-- Do you have rooms
available on higher floors? The upper floors of a hotel are typically
reserved for individual travelers or members of the hotel's
frequent-stay program and are usually quieter, being farthest from
street noise, late-night bar or restaurant activity and large groups
with three to four guests occupying each room, especially on weekends.
-- Does the hotel feature rooms with special configurations or amenities designed to enhance the guests' stay?
These room types offered at some hotels include:
Clean air or PURE rooms.
These rooms have special filtering devices installed to maintain very
low levels of pollutants, pollen, dust and eye irritants to which some
travelers are sensitive.
Fitness rooms.
Some brand and boutique hotels offer fitness equipment in some of their
guestrooms, making it convenient and also offering privacy for the
guest's daily workout routine.
"Outfitted for business" rooms.
Many hotels are configuring a portion of their guestrooms with specific
"high-productivity" arrangements such as multiline speaker/conference
phones, fax/copy machines, secure Internet access for high security
(government employees frequently require this) and expanded workspaces.
Connectivity dataports that allow plug-and-play functionality to
flat-screen monitors and TVs using laptops and iPads to review or
display presentations and other media in-room are also often available.
What about security?
-- A room on the first
floor, if offered, is not always the best choice when considering
safety, as unwanted access from the exterior street level outweighs the
advantage of a speedy exit.
-- Google's Street View
feature allows you to get a 360-degree view of the hotel at street
level, which may provide a stark and daunting contrast of the actual
surroundings versus a pretty website photo of the hotel entrance alone.
-- Ask the hotel if they
have 24/7 security officers touring the building. If the hotel has
surveillance cameras but no one is monitoring them, they're only good
for reviewing recordings of crimes already committed. Also ask if the
security force is made up of hotel employees or an outside service.
In almost every case,
you're more secure in a hotel with its own security officers, as the
"rented" officers are rarely motivated to truly care for the hotel guest
in the same way as a professional employed directly by the hotel. This
becomes less significant outside of city-center locations, but even
suburban hotels have vandalism and crime issues.
-- Research whether the hotel has in-room safes, which today accommodate laptops and several other items with ease.
-- Female business
travelers should consider booking a room at the growing number of hotels
with a women's only floor. Rooms on these floors are typically accessed
via a special keycard and sometimes even have added security.
Which rooms do you try to book or avoid? Do you have a story of a hotel room gone wrong? Share your tips and stories below.
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